operations documentation officer

Operations & Documentation Officer | nJOBS

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Operations & Documentation Officer

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Responsibilities

- Prepare and verify shipping documents, including Booking Confirmation, Bill of Lading (BL/HBL/MBL), Commercial Invoice, Packing List, Certificate of Origin, and other required documents.

- Review shipping instructions and ensure all information is accurate and compliant with customer and carrier requirements.

- Submit Shipping Instructions (SI) within the required deadlines.

- Check draft BLs and coordinate amendments with shipping lines and customers.

- Issue and distribute final shipping documents to customers and relevant parties.

- Maintain accurate records of all shipment documentation.

- Coordinate the end-to-end movement of import and export shipments.

- Handle booking requests with shipping lines, airlines, transporters, and other service providers.

- Follow up on vessel schedules, ETD/ETA, cargo readiness, cut-off dates, and container availability.

- Coordinate container release, empty container pickup, stuffing, transportation, and delivery.

- Monitor shipments and proactively communicate delays or operational issues.

- Coordinate with overseas agents and destination offices regarding shipment status.

- Communicate with customers regarding booking status, shipment schedules, documentation, and operational requirements.

- Provide regular shipment updates to customers.

- Respond promptly to customer inquiries and resolve operational/documentation issues.

- Ensure customer requirements are properly communicated to internal and external stakeholders.

- Coordinate customs clearance documentation with customs brokers and relevant authorities.

- Ensure all required documents are available before shipment and customs clearance.

- Follow company procedures and applicable import/export regulations.

- Identify documentation discrepancies and arrange corrections promptly.

- Monitor shipments from booking confirmation until final delivery.

- Update internal systems with accurate shipment information.

- Maintain shipment files and ensure all documents are properly archived.

- Prepare operational reports, shipment status reports, and other reports as required by management.

- Follow up on pending documents, payments, approvals, and operational actions.

- Knowledge of freight forwarding and logistics operations.

- Good understanding of shipping documentation and BL procedures.

- Knowledge of import/export processes and customs documentation.

- Strong attention to detail and accuracy.

- Good communication and customer service skills.

- Ability to manage multiple shipments and meet strict deadlines.

- Problem-solving and coordination skills.

- Good computer skills, especially Microsoft Excel and Outlook.

- Experience with freight forwarding or logistics systems is an advantage.

Qualifications

- Diploma or Bachelor’s degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field.

- 2–5 years of experience in freight forwarding, shipping, logistics operations, or documentation.

- Experience dealing with shipping lines, customers, transporters, customs brokers, and overseas agents is preferred.

- Good command of written and spoken English.

To apply, access the following link:

Operations & Documentation Officer | Aldelia

Detalhes da Vaga

Data de Expiração

Nível Académico

Gestão e Assessoria , Procurement

Fonte da Públicação

Ligue-nos pelo

+258 83 119 0 119

+258 87 90300 30

+258 84 98 90300

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Editor(a) de Vídeos

Maputo (Cidade)

Designer Gráfico

Oficial de Logística e Procurement

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